FAQ, Shipping & Satisfaction Policy for Physical Goods

How do I find my Sun, Moon and Rising (also known as Ascendant) and my astrology natal chart?

You will need three specific pieces of information:

  • Exact birth date
  • Exact birth time
  • Exact location of birth

Once you have that info, we especially like https://horoscopes.astro-seek.com/birth-chart-horoscope-online

Note - On many chart, rising sign is referred to as Ascendant or Ac

 

 


At Sun.Moon.Rising our commitment to quality is as steadfast as the stars in the night sky. While we gladly accept returns for damaged or defective items, we understand that each experience can be as unique as your natal chart! If your order doesn't align with your expectations for any reason, reach out to us. We're here to find a solution that resonates with you on a deep level.

Your satisfaction is written in the stars, and we appreciate the chance to ensure your experience shines as bright as the cosmos.

 

Shipping FAQ for Physical Products:

No cosmic surprises—just timely arrivals of your celestial treasures 🌌

Certainly, let's tone it down a bit:

Shipping FAQs: Unveiling the Stars

Got questions about your order's cosmic journey? We've got the answers to ensure a smooth delivery without any interstellar hiccups.

Q: When will my order reach me?

A: Most items blast off within 3-5 business days.

Q: Will everything land on my doorstep together?

A: Not necessarily. Our unique customized items are produced to order, potentially arriving in separate packages. No worries, though – you'll receive tracking info for each one.

Q: What's the shipping cost?

A: Easy as stargazing! Under $49.98 is $6, $49.99-$99.99 is $10, and $100+ rides the shipping comet for free. Certain items like metal signs over 24" have their own shipping fees and may not be available in all regions. When this is the case, it will be listed on the product page.

Q: Where do you ship to?

A: USA, our cosmic playground. Most items are crafted here, but a select few travel from afar. We may be adding shipping outside of the US for select products in the near future. Sign up for our mailing list to be the first to know!

Q: Can I track my order's cosmic expedition?

A: Absolutely! You'll get tracking info for each part of your order, even if they travel separately.

Q: Need warp speed? Do you offer expedited shipping?

A: Considering the customized characteristics of each cosmic creation, Contact us directly for warp options.

Q: More questions? How can I reach you?

A: Shoot us a message anytime if the shipping constellations confuse you. We're here to help!

Your order means the universe to us! We'll make sure it arrives smoothly, bringing a touch of cosmic charm to your doorstep. 🌌✨

Return Policy for Physical Products

We have hand selected our vendor pool and take pride in crafting exceptional, personalized products that break away from the ordinary. Each creation is a unique expression of individuality, minimizing the need for returns. Your items are carefully produced with attention to detail, tailored exclusively to your cosmic needs.

While returns are infrequent, our commitment to customer satisfaction is constant. If, against all odds, you find yourself unsatisfied, reach out to us. We're dedicated to ensuring your delight, and we'll use our creative forces to harmonize your experience.

In the rare event of a misstep—whether it's a wrong item, print, or transit damage—fear not. We'll address it promptly, replacing the item without missing a beat. Notify us within 48 hours of receiving your order, and we'll conduct a seamless encore. 

Thank you for choosing Sun.Moon.Rising, and we appreciate your understanding of our return policy. If you have questions or concerns, feel free to reach out. We're here to assist!